Whose Health is it Anyway? –
Helping the NHS understand and act on what really matters to patients and carers
There is increasing focus in the NHS on supporting patients to be in control of their own health and well-being. To make this a reality, patients and carers are going to need to be in the driving seat to ensure care and support is built around what matters to them most. An exciting project is taking place across the South of England working with patients and carers to understand, from their own perspective, what is important to them in managing their health and care better.
Your views matter - what help do you need to manage and make decisions about your health and well-being? What helps you feel in control of your own care and what gets in the way?
The aim of the project is to gain feedback from as many patients and carers as possible and your views will help us understand and act on what really matters to you. You will be helping to ensure that the voices of patients and carers are at the centre of decision making about future commissioning priorities.
To start the discussion, we should be grateful if you could please take a few minutes to complete the survey on the attached link:
If you would like to be more involved in helping us gain more detailed understanding, there is opportunity in the survey to indicate your willingness to take part in a telephone interview or group discussions (both online and face to face groups).
Thank you for taking the time to complete this survey.
If you require any further information, please do not hesitate to contact Ferne Haxby on firstname.lastname@example.org and she will be happy to assist you.
Introducing Online Appointments!
The Beggarwood Surgery is now offering our patients the choice of booking routine GP appointments online.
Please note that you will need to register for this service via the links from this website.
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the electronic booking system to cancel your appointment.
Complaints, comments and suggestions
We will always be willling to hear if there is any way you think that we can improve our service. Please find details n the right hand side of this website.
During August and September 2014, 116 patients failed to attend their GP appointments. 72 patients failed to attend their nurse appointments. 6 people did not attend their rapid access appointments. Each non attendance costs the NHS £20 each.
2 patients did not attend Rapid Access appointments. All non attendances are carefully recorded.
We often hear from patients that they aren’t able to get an appointment when it suits them. But the lack of appointments is very closely linked to patients who fail to turn up.
We understand that sometimes people have to cancel appointments, but we’re just asking that people let us know. If they do cancel, even at short notice, we are nearly always able to fill that appointment.
Please contact the surgery to get the results of any test that you have had done between 12.00 and 5pm.
Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. If you need a test done please ensure your appoinment is before 3pm, otherwise your sample will not be collected until the following day.
The results for X-rays and ultrasounds take 7 days and cervical smears take 8-10 weeks.
Your contact details
Can we contact you in an emergency? We may to contact you urgently pending the results of blood tests or investigations. You may need to be admitted as an emergency to hospital.
Please help us to help you by always notifiying us of your change of address, telephone or mobile number. If you haven't got a phone contact, a contact number of a friend, neighbour or relative would be helpful.
Off on your holidays?
Please could you help us to help you by checking you have enough medications before you go away? We do require 48 hours to process a prescription.
Your views are important to us
If you or a family member has recently visited our surgery, practice, why not share your experiences on the NHS choices website:
Sex - worth talking about
Talking about sex doesn’t have to be as difficult as you think. Whether it’s knowing about your contraceptive choices, explaining STIs, coping with emotions or understanding your body, you'll find straightforward information and advice to make it easier to discuss everything to do with sexual health, right here.
We would like to introduce a Patient Participation Group here at the practice. Would you like to have a say about the services we provide here at The Beggarwood Surgery?
If you are interested in joining the group, please ask at the reception for a contact form, or alternatively, print off a copy here: PPG Form
Please note that we need to ensure that our contact list is representative of our local community and therefore is represented by as many different ethnic backgrounds and age groups as possible. If you do not hear from us in due course then your application request has been unsuccessful.