This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Clinical Staff cover and recruitment at Beggarwood
Dr Beynon has now left the Beggarwood Surgery. Dr Thornton leaves on 7th June and Drs Chaudhry and Akhtar on the 9th June. While we recruit new GPs to the surgery there will be GP cover from locums with long term interim clinicians to ensure continuity of care for our patients.
As a result, we have reviewed our clinical structure and are in the process of recruiting two full time equivalent GPs and two full time equivalent Advanced Nurse Practitioners. The impact of this should be that we improve the service we offer for routine care as we can help to direct people to the most appropriate person to help them, and free up GP time to support more in-depth clinical consultations.
Beggarwood’s commitment to its patients and appointment availability
Our aim is to ensure that Beggarwood Surgery delivers on its duty of care to all its patients. The practice is currently able to offer urgent on the day GP appointments to meet patient demand as well as offer routine GP appointments which are currently booking on average two weeks’ ahead, depending on requirements such as specific timing or GPs required. You can book your appointment by calling the reception team or you can book appointments online here, by clicking on this link.
The future of primary care at Beggarwood, and across North Hampshire
We recognise that we need to work in different ways to meet the changing demands on our health care services. As part of a broader partnership across Hampshire, the practice will be working with NHS North Hampshire Clinical Commissioning Group and NHS England. We will be exploring new ways of working in primary care, creating services where people will see the most appropriate healthcare professional to meet their needs closer to home.
Care Quality Commission (CQC) report on Beggarwood
On the 1 June, the CQC published a report following its inspection at Beggarwood in February 2017. The report has suggested required improvements. Staff at the surgery have already been holding regular meetings with representatives from NHS England and the North Hampshire Clinical Commissioning Group. We are fully committed to making the changes required in response to the report and indeed a number of the areas have already been addressed. However, additional support is being offered to accelerate these improvements as a result of the CQC findings.
Please be assured we remain fully committed to providing the best possible patient care here at Beggarwood Surgery and would like to thank you for your patience during this transition period.
Our Mission Statement
'To Improve the Health, well-being and lives of those we care for'
Advice for patients
A number of NHS organisations have been affected by a ransomware attack (an attack on the IT systems which support NHS services). This attack was not specifically targeted at the NHS but it has had an impact on NHS services.
The NHS is working hard to ensure that as few patients as possible are affected. Below is guidance for those accessing the NHS over the coming days.
Planned treatment and outpatient appointments
If you have a planned operation, procedure or outpatient appointment at a hospital affected by this incident, you should attend as planned. Please visit the hospital website for further advice and information about routine services at this time. If you are still unsure what to do, contact the hospital directly.
Patients already in hospital at this time will continue to receive normal care. Inpatients will be told if any changes to their planned treatment are needed because of this incident.
If you have a GP appointment
Patients with GP appointments scheduled should attend for their appointment unless they have been contacted by their GP and told not to do so. Your GP practice will be open and working as normal during at this time. However, you may experience some difficulties contacting the surgery while telephone systems are being reconnected. Appointments may be slower than usual, as some surgeries will be using paper based records whilst electronic systems are switched back on
Helping the NHS at this time
You can help the NHS cope by choosing the right service for your needs, and attending A&E only if it is essential. Apart from your hospital, there’s a range of other primary care services that can offer help, such as your GP, pharmacist, dentist or optician. There are also specific services provided by midwives, health visitors and specialist nurses.
If you need emergency care, Accident and Emergency departments are open to deal with serious and life-threatening conditions. As is always the case, only those adults and children with genuine emergency needs should go to A&E. Emergencies include:
major injuries, such as broken limbs or severe head injury
loss of consciousness
an acute confused state
severe chest pain
severe bleeding that can't be stopped
severe allergic reactions
severe burns or scalds
Alternatives to A&E
If you become ill with a non-urgent condition and need advice, please visit Health A-Z for information or go to your local pharmacist. For more urgent conditions that you believe you can’t take care of yourself, you should contact your GP as usual, or call 111.
For minor injuries or illness (cuts, sprains, rashes and so forth) you could visit a walk-in centre, minor injuries unit or urgent care centre if the problem can't wait for a GP appointment. Bear in mind that these services may be busy because of the incident which has just occurred.
Updates specific to the North Hampshire area, can be found on the CCG website: http://www.northhampshireccg.nhs.uk/nhs-cyber-attack/
All patients have a named accountable GP at this practice, if you require further information please ask at reception.
Statement of intent for detailed access to records online
Plan to Meet GMS 2015-16 Contractual Requirement for Patient Online Services
This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from Monday 1st April 2016. The Practice has a strict policy in place for the granting of such access requests.
This date is subject to the necessary NHS GP systems and software being available to the practice.
This practice currently offers the facility for patients:
• to book, view, amend, cancel and print appointments online
• to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
• to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient
We publicise and promote our online services to our practice’s patients through the practice website, practice waiting room.
If you wish to express your interest in this service, you will need to contact the surgery on 01256 396500. The surgery will then provide you with a form detailing your "Registration details". You will need to collect this form from the Reception desk at the surgery (this cannot be posted to you). We will also require to see photo ID and proof of address, for example a utility bill or similar at the time of collection.
You can "Register" and "Log" into Patient Access by clicking on the icon below."
You can continue to use the old prescription method via the button at the bottom of the page until 31st December 2015.
The surgery is open Monday to Friday 8.30am to 6.00pm.
Access for the Disabled
The Practice has access for wheelchair users. Disabled toilet facilities are available. There is a lift for access to services on the first floor.
The Practice has access to Audio Frequency Induction Loop for the hard of hearing.
The Surgery has access to an interpreting service.
Your GP Cares (Item from the BMA)
The environment in which GPs are striving to provide services is increasingly challenging.
The burning issues are:
- An increased demand on general practice caused by demographic changes, more complex health needs and some care moving out of hospitals is all contributing to unsustainable pressures on GP services.
- Based on the current number of doctors working as GPs, and the staff who support them in the general practice team, there are simply not enough hours in the day to meet everyone’s needs.
- Practices are struggling to recruit to vacant posts in their practices and to find locum cover so that patients can still be seen if a colleague is sick or absent.
- The increasing demand and workload pressures are leading to low morale and stress causing many GPs to leave the profession or to consider early retirement.
- Many GP practice buildings are old and need investment to create more room for patients to be seen or simply to make them fit for purpose.
- GPs and their practice teams must have greater support to deliver high quality services that meet the requirements of all their local patients.
Please "click" on the link below to watch the GP Cares video:
The Friends and Family Test
The Beggarwood Surgery are now offering patients the opportunity to complete a small patient survey, The Friends and Family Test.
To complete this survey, please click on the "icon" below.
(Site updated 24/07/2017)