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Frequently asked questions...…….

Why is our surgery changing?

Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) agreed that a six-month notice of contract termination would begin on 8 March 2019. This is the required period for ending their contract with the CCG to provide general medical services from the two practice sites.

 

BUT GP services won’t be ending at your surgery. The CCG is totally committed to continuing to commission GP/primary care services from both practice sites and put in place new arrangements which will be effective from September, so there is a seamless and continuous service for you. The CCG is exploring the different options which include an open-market procurement of a new contract with a new provider at the same locations. Another option is for us to work with other local and existing providers.

 

What should we, as patients, do?

There is no need for you to do anything – and, while we completely understand you will have concerns Rooksdown Practice and Beggarwood Surgery both remain open, and patients can continue to access all of the same services. Patients are asked not to re-register at another practice at this time.

Thank you............

Thank you to those who took time to attend one of the face to face drop in events held this week.   At the events patients were able to meet staff from NHS North Hampshire Clinical Commissioning Group and ask questions and share any concerns or thoughts. We also shared a frequently asked questions leaflet which is available here.  FAQs

 

There is still time to complete the patient survey and we would encourage all patients at the practices to do this as your views will help shape the future of your primary care health services.

 

Over the coming weeks we will be posting on the website the results and themes from the survey and drop-in events.

 

Update on the future primary medical care provision from Rooksdown practice (Rooksdown and Beggarwood surgeries) and North Hampshire CCG

 

Patient survey – Help us shape the future of your local primary medical services - 26 March 2019

 

As part of our planning, the CCG would really value the views of patients registered at the practice about which services they currently use, which they most want maintained, or if they would like any new services introduced, or existing ones improved.

 

These views will be shared with the new provider to ensure that primary care services not only continue but can also be improved in the future.

 

This survey is available online https://www.smartsurvey.co.uk/s/beggarwoodandrooksdown/  and the deadline for patients to respond is midnight on Sunday, 12 May, 2019. We will also be writing to patients about the survey and inviting them to share their views.

 

Stakeholder and patient briefing - 13 March 2019

 

Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) have by mutual agreement decided that six-month notice of contract termination would commence on 8 March 2019. This is the required period for ending their contract with the CCG to provide general medical services from the two practice sites.

 

We appreciate that this news may cause concern – but there is no need to be alarmed. The Practices will remain open and existing and new patients will continue to have access to the same services that they do now, whilst future plans are formally put into place and shared with patients and the public. The CCG is considering what options are available for the future provision of services and are engaging with existing patients and other stakeholders to understand their views. These views will be used to decide inform on the final option. In addition, the CCG has also been talking to other local practices to determine if there are other options for the provision of these services. All existing patients will receive a letter in the coming weeks informing them of the change and inviting them to complete a survey to gather their views about current and future provision of services.

 

We know that many of the patients value the practice staff and it is likely that they may be able to transfer to the new provider(s). In the meantime, the CCG and Cedar Medical Ltd are making sure that all of the staff are being supported through the change process.

 

The CCG is in regular contact with the practice and is providing additional resource during the transition period to ensure that patients are able to access the care they need on both the Rooksdown and Beggarwood sites. We are also attending the Rooksdown and Beggarwood Patient Participation Group (PPG) to update members and address concerns and questions that patients may have.

 

Updates will be posted on the CCG’s website at www.northhampshireccg.co.uk/beggarwoodandrooksdown/. 

 

 

We are pleased to announce that we will be offering you and your family even better access to GP appointments. As well as the pre-bookable appointments now available Monday to Saturday, from October 2018, pre-bookable appointments will be available with a healthcare professional on Sunday mornings from 9:00am – 1:00pm and on bank holidays.

These appointments will be held at the North Hampshire Urgent Care premises on the Basingstoke and North Hampshire Hospital site.

 

These appointments are pre-bookable only, through the practice. To book you can either speak to a member of our reception team by popping into the practice, or calling on 01256 399710 or 01256 396500 during normal practice hours: 08.30 - 18.00.

This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.  The latest patient update is available here, The back issues of the patient info sheet can be found by clicking on the have your say tab at the top of the page, selecting patient participation group, then clicking on the patient info sheet tab.  This lists the past patient information sheets and has link so that you can view these sheets. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

 

We are looking for more people to join our Patient Participation Group.  If you are interested please click on the link on the have your say tab at the top of this page and fill in the form or contact the surgery for further information.

 

Our Mission Statement

Our mission is to provide best care for our patients using the available resources, and to be the best practice we can be by becoming a high performing learning organisation.

 

You can "Register" and "Log" into Patient Access by clicking on the icon below."

https://www.youtube.com/watch?v=Iy4CVGlSDP8

 

 


The Friends and Family Test

We are now offering patients the opportunity to complete a small patient survey, The Friends and Family Test.

To complete this survey, please click on the "icon" below.

 

(Site updated 14/05/2019)
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